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Your Rights and Our Legal Commitments

puri 189 operates under a clear legal structure that defines how your account, your data, and your transactions are handled — access and eligibility depends on local law.

Jurisdiction-aware policyDANA, OVO, GoPay, QRIS coveredAccount data protectionTransparent terms of useContact rights preserved

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How Our Legal Policy Works for You

puri 189 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our legal terms cover every interaction you have on puri 189 — from the moment you create your account to the point a withdrawal clears back to your DANA, OVO, GoPay, or QRIS wallet. We do not alter terms retroactively; any update is announced via your

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registered email at least seven days before it takes effect. Your continued use of the platform after that notice period constitutes acceptance. Where access or eligibility is discussed, it depends on local law, and we encourage you to review the jurisdiction clause in Section 4 of
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our full Terms document, accessible from your account dashboard. Disputes are handled through a tiered process: first our internal resolution team, then a neutral third-party mediator if needed. Indonesian-language summaries of key clauses are available on request through live chat.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

Reach Us on Legal and Policy Matters

If you have a question about your rights, a clause in our terms, or a data request, our policy support team is available through three direct channels. Response times for legal and compliance queries are within 24 hours on weekdays, and 48 hours over weekends. Our agents in Jakarta handle Indonesian-language requests around the clock.

Team online

Live Chat

Available 24 hours a day, seven days a week. For legal queries, type 'legal' at the start of your message and you'll be routed directly to a policy-trained agent who can pull up your account clause history.

Email Support

Send detailed legal or data-access requests to our dedicated compliance address. We acknowledge receipt within two hours and issue a full written response within one business day for standard queries.

Account Dashboard

Log in, go to Settings, then Legal & Privacy. From there you can download your full terms agreement, submit a data deletion request, or flag a clause you'd like clarified — all logged and tracked by our team.

POLICY ACCOUNTABILITY

How puri 189 Handles Your Data and Account Security

We hold your personal and financial data under strict retention rules — no third-party sale, no unauthorised sharing.

Data Retention

We keep your account and transaction data for the period required by applicable regulation. After that window closes, records are securely deleted unless you have an open dispute or an active withdrawal pending to your DANA or OVO wallet.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your lobby layout. Analytics cookies are optional; you can switch them off in your browser settings or from the cookie banner that appears on your first visit.

Account Security

Two-factor authentication is available for all accounts and strongly encouraged. Your password is stored as a salted hash — our support team cannot read it. If you suspect unauthorised access, lock your account instantly from the Security tab in Settings.

Data Access Rights

You may request a full copy of the personal data we hold on you at any time. Requests submitted via the Account Dashboard are processed within five business days. We deliver the data package as a downloadable file to your registered email address.

Who to Contact

Our Data Protection Officer handles all formal privacy and legal complaints. You can reach this team directly through the email flagged in your terms document under Section 6, or by opening a ticket tagged 'DPO Request' in your dashboard.

Requesting Changes

To correct, update, or request removal of your personal data, submit a signed change request through your Account Dashboard or via email. We confirm action taken within three business days and send a written confirmation to your registered address.

Common Questions About Our Legal Terms

Below are the questions we receive most often about our legal policy, your data rights, and how account rules apply in Indonesia. If your question is not here, open a live chat and type 'legal query' to speak with a trained policy agent.

Yes — access and eligibility depends on local law. We advise you to confirm that your use of the platform is permitted under the regulations that apply to your region before opening an account or making any deposit via DANA, OVO, GoPay, or QRIS.

Log in, go to Settings, then Legal & Privacy, and select 'Download My Terms Agreement'. A timestamped PDF is generated and sent to your registered email within minutes. You can do this at any time without contacting support.

Yes. Submit a deletion request through your Account Dashboard under Legal & Privacy, or email our Data Protection Officer. We process requests within five business days and confirm deletion in writing, subject to any open transaction or dispute holds.

Transaction records are retained for the regulatory period specified in our data policy. After that window, all financial records linked to your QRIS, GoPay, DANA, and OVO transactions are securely purged from our active database.

We send an email to your registered address at least seven days before any update takes effect. The notification includes a plain-language summary of what changed and a link to the full revised document in your Account Dashboard.

Start by raising your concern through live chat or email. Our internal resolution team responds within 24 hours on weekdays. If that does not resolve the matter, we escalate to a neutral third-party mediator at no cost to you.

Eligibility to create an account and use our services depends on local law in your jurisdiction. We ask you to confirm that you meet any applicable age or legal requirements in your region before completing account registration.

Your Rights and Our Legal Commitments

Reach Us on Legal and Policy Matters

Live Chat

Email Support

Account Dashboard

How puri 189 Handles Your Data and Account Security

Data Retention

Cookie Policy

Account Security

Data Access Rights

Who to Contact

Requesting Changes

Common Questions About Our Legal Terms

01 Does Indonesian law affect my ability to use puri 189?

02 How do I get a copy of the terms I agreed to?

03 Can I request deletion of my personal data?

04 What happens to my QRIS and GoPay transaction records when I close my account?

05 How will I know if the legal terms have changed?

06 What is the dispute resolution process if I disagree with a policy decision?

07 Are there age or eligibility requirements to use the platform?

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